Frequently Asked Questions

We’re happy to help! If you have a question about your order, we recommend starting with our FAQ section, where we’ve answered the most common queries. Can’t find what you’re looking for? Don’t hesitate to reach out to us directly.

Where is my package?
Once you place your order, it typically takes 1-2 business days to process. Delivery usually follows within 4-6 business days for orders placed before 5:00 PM. If these timeframes have passed, please contact our customer service team for assistance.

Where can I find my tracking code?
After your order has been shipped, you will automatically receive a tracking code via email. If you don’t see it, please check your spam or junk folder. Note that it might take a few hours for the tracking link to activate.

How can I track my order?
You can easily track your order using the tracking code sent to your email. Simply enter this code on our Track Your Order page to see the status of your delivery.

I am not satisfied with my package.
If you’re unhappy with your order, please visit our Returns page for detailed instructions on how to return your package. We're here to ensure your experience is seamless.

Can’t find the answer to your question?
Please feel free to contact us:
Email: info@lovely-kobenhavn.com

Website name: Lovely Kovbenhavn
Company name: BLP Consultancy
Address: Pernisstraat 60, 2729EG, Zoetermeer, Netherlands
E-Mail: info@lovely-kovbenhavn.com
Company number: 72113863